Refund Policy

We sell one-time video packs. There are no subscriptions and nothing renews.

Failed or blocked videos

If a video fails to generate or is blocked, it is added back to your balance automatically. You don’t need to contact us. This returns the video to your account. It is not a cash refund.

Results you don’t like

A finished video is not refunded automatically if you are unhappy with it. AI video can change faces, hands or the phone. If you believe a result is defective, email us the video and we will review it by hand.

Broken files

If a finished video is clearly broken, for example it won’t play, is blank, or has no person in it, email it to us and we will review it by hand.

Unused packs

If you have not used a pack, you can email us to ask for a refund. We review each request individually and can’t promise a refund will be approved. A video added back after a failure doesn’t by itself mean a cash refund will be approved.

Payment problems

If you were charged twice, or paid and your videos didn’t arrive, email us with your account email and the purchase date. Please wait for your first payment to be confirmed before buying again.

How to contact us

Email support@iphonekupidanceai.org from your account address with your order details. Payments are processed by Dodo Payments, our merchant of record. If a purchase is reversed, its videos are removed from your balance.

Please contact us before opening a dispute with your bank. We can usually solve payment problems faster that way.

This policy doesn’t limit any rights you have under the consumer law where you live. Where the law requires a remedy, it takes priority.